1. Who We Are
Home Premier Renew ("Home Premier Renew," "we," "us," or "our") is a home renovation company headquartered at 7328 Poplar Ct, Falls Church, Virginia 22042, USA, serving homeowners across the United States since 2022. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request estimates, subscribe to our newsletter, or engage our services.
2. Information We Collect
2.1 Information You Provide Directly
- Contact & Inquiry Data: name, email address, phone number, and message content when you submit our booking form, contact form, or newsletter signup.
- Project Data: service type, property city/state, estimated budget, preferred start date, and project details you share with us.
- Customer Data: billing addresses, contract documents, material selections, and payment-related records for active projects (processed through our contracted payment providers, never stored on our website servers).
- Communications: records of calls, emails, and texts between you and our team.
2.2 Information Collected Automatically
When you browse our site, we may automatically collect your IP address, browser type, device type, referring pages, and pages visited, using cookies and similar technologies (see Section 7).
2.3 Information from Third Parties
If you arrive via a lending partner, referral platform, or advertising campaign, we may receive basic contact details you consented to share with us.
3. How We Use Your Information
- To respond to estimate requests, quotes, and general inquiries within one business day;
- To schedule consultations, design sessions, and project walkthroughs;
- To prepare contracts, order materials, and manage active renovations;
- To send service updates, project photo reports, and warranty information;
- To send our newsletter ("The Nest Letter") — only with your consent, and always with an unsubscribe link;
- To process financing referrals you explicitly request;
- To improve our website, services, and customer experience;
- To comply with legal, licensing, insurance, and tax obligations.
We never sell your personal information. We do not rent or trade it, ever.
4. Email & SMS Communications
By submitting a form, you consent to be contacted by Home Premier Renew by phone, email, or text about your inquiry. Message and data rates may apply. Marketing emails always include a one-click unsubscribe link, and you may opt out of SMS at any time by replying STOP. Transactional messages about an active project (schedules, safety notices, milestone approvals) may continue while your project is underway, even after marketing opt-out.
5. Legal Bases for Processing
Where applicable law requires a legal basis, we process your data on the grounds of: (a) your consent (newsletter, optional cookies); (b) performance of a contract (estimates, renovations, warranties); (c) legitimate business interests (site security, service improvement); and (d) legal obligations (tax, licensing, insurance records).
6. How We Share Information
We share personal information only with:
- Service providers who help us operate (email delivery, scheduling, secure payment processors) under contractual confidentiality obligations;
- Lending partners, only when you explicitly request financing and consent to the referral;
- Insurance and permit authorities, as required for licensed project work;
- Legal authorities, when required by law, subpoena, or to protect our rights and safety.
7. Cookies & Analytics
We use essential cookies to keep the site functioning and optional analytics cookies to understand how visitors use our pages. You can control cookies through your browser settings; disabling them will not block access to any part of our site.
8. Data Retention
Inquiry data is retained for up to 24 months unless you become a customer, in which case project and warranty records are retained for the duration of the warranty period plus the statutory limitation period. Newsletter data is kept until you unsubscribe. You may request earlier deletion at any time (subject to legal retention duties).
9. Data Security
We apply industry-standard safeguards: TLS encryption for data in transit, access controls limiting personal data to trained personnel who need it, and vetted vendors with their own security obligations. No method of transmission over the internet is 100% secure, but we treat the protection of your data as seriously as the craftsmanship of your home.
10. Your Privacy Rights
Depending on your state of residence (including rights under the California Consumer Privacy Act as amended, the Virginia Consumer Data Protection Act, and similar state laws), you may have the right to:
- Know what personal data we hold about you and request a copy;
- Request correction or deletion of your personal data;
- Opt out of marketing communications and targeted advertising;
- Not be discriminated against for exercising your privacy rights.
To exercise any right, email info@homepremierrenew.com or call (703) 204-0603. We respond to verified requests within 45 days.
11. Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us data, contact us and we will delete it promptly.
12. Third-Party Links
Our site links to third-party pages (e.g., social profiles, lending partners). We are not responsible for their privacy practices and encourage you to review their policies.
13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with a revised effective date. Continued use of the site after an update constitutes acceptance.
14. Contact Us
Questions about this policy or your data?
- Home Premier Renew — 7328 Poplar Ct, Falls Church, Virginia 22042, USA
- Phone: (703) 204-0603
- Email: info@homepremierrenew.com